Terms and Conditions

Equipment provided: 

Disposable aprons and towels will be provided for your course. We do not have safety equipment to offer those with skin conditions or breathing problems. We ask that in these circumstance, clients bring appropriate equipment with them. If you aren't sure, please contact us in advance and we will do our best to make suggestions. Please be aware however, we are artists, not medical professionals. 

Ceramic Firings: 

Included in the cost is glazing and firing of a single pot unless otherwise stated. You can purchase additional pot firings when booking the course or during the session. Please note that if you select pots to be fired, they are chargeable regardless of if they make it through the process or if you change your mind once the process has started. Please allow 4-6 weeks for your work to be fired following your course, we will be in touch via email to inform you when the work is ready. Please also note that with any type of ceramics there is always a risk that your item might not make it through the firing process. 

Payment Terms: 

Course fees are payable at the time of booking.  We reserve the right to refuse attendance on the course if payment is not received prior to the course date. 

Name transfer: 

You can transfer your place on the course at any time prior to the course start.  No charge will be made for this providing there is no change to the course or date. 

Cancellations by you: 

Should you need to cancel your booking your cancellation must be received in writing at least 14 days prior to the event. A full refund will be made of any fees paid. We are unable to process a refund for cancellations received less than 14 days prior to the event. 

Cancellations by us: 

Should it be necessary due to reasons beyond our control to cancel an event then our liability is limited to a full refund of the event fee paid.  

Transferring Course Dates:

Should you need to transfer your booking date you will need to contact us in writing at least 14 days prior to the event. Within this period we will be able to rearrange your course date. We are unable to change your date when notice is received less than 14 days prior to the event. 

Course Suitability: 

Whilst we are happy to offer advice for each course, which is for guidance only, it remains the responsibility of the delegate to decide whether a course is deemed suitable for them.  All bookings are taken subject to these conditions. 

Photography Disclaimer: 

Please note that on occasion photography and/or filming may take place during a course, workshop or event and material from this may be used publicly for marketing or social media purposes.  Parents/carers of children are required to complete a photography disclaimer form – please speak to a member of staff regarding this. 

Ceramic Firings: 

Please allow 4-6 weeks for your work to be fired following your course, we will be in touch via email to inform you when the work is ready. Please also note that with any type of ceramics there is always a risk that your item might not make it through the firing process. 

Gift Cards: 

Our gift cards are valid for 12 months from the date stated on the voucher (after this date the voucher is no longer valid). You can redeem your voucher online with the voucher number against the specified course. Booking the course is subject to availability and we recommend booking your place as soon as possible. Details of the course, age recommendations, and duration are a guide only and are subject to change. Our gift vouchers cannot be exchanged for cash and are non-refundable.